- Self-awareness
- Empathy and social skills
- Feedback and open communication
Grace Andrews, the author of the article and an executive coach refers to Daniel Goleman as a valuable resource:
- Self-Awareness: knowing one's internal states, preferences, resources, and intuitions and having the willingness to share them.
- Self-Regulation: managing one's internal states, impulses and resources, and taking responsibility for said.
- Motivation: ability and emotional tendency to inspire, guide or facilitate the reaching of goals.
- Empathy: awareness of others' feelings, needs and concerns.
- Social Skills: adeptness at effecting change through listening and communication; openly communicating and nurturing relationships.