Interesting reseasrch from: Knowledge@Wharton -
Promises, Lies and Apologies: Is It Possible to Restore Trust?
"Trust is critical for organizations, effective management and efficient negotiations, yet trust violations are common"
"It's okay to screw me over, but don't deceive me as well," says Bradlow. "If you screw me over and lie about it, it's going to take even longer to recover from it."
The authors say
