Strange things have happened and aligning rewards with expectations and deliverables is certainly not one of them. Consulting is a fun business, it gives me the ability to see a lot of new things and experience a lot of strange, funny and sometimes stupid concepts.
Recently during an engagement I had an opportunity to better understand some performance metrics for a large national retailer. The part that was most enlightening was the knowledge of the performance indicators and a mental contrast with a street hawker merchandising and selling their wares… the result was the inspiration for this essay.
| | Street Hawker Retail (typical from a Developing Market) | Large Retailer (typical to a Developed Market) |
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| Not in the KPIs | · Customer satisfaction | · Customer satisfaction |
| KPIs | · Revenues | · Revenues |
