Addressing a Business Need

Every meeting I have ever participated focuses on a business need, of course who wants to waste time chit chatting? I certainly don’t! I’ve go better things to do in life, be some place, do something, live life, enjoy it. Yet day after day folks talk about addressing a business need. I wonder if they talk about the same at a non-profit. I hope that don’t or at least they focus on societal needs versus the ‘chit-chat’? In any case the thought or the comment that sparked this essay was actually quite mundane. We were discussing a strategic opportunity and it boiled down to who needs to use the system and how they should to be trained.

Some one suggested lets position the training as a business need that the users will be addressing versus communicating as a training to use a process/system. What a brilliant idea! I thought for a second… either the organization has hired a bunch of order takers who do not logically process information or lack the leadership to challenge directives. Don’t you think they will make the leap from what is told and what is expected? I don’t expect any and every one to be able to bridge the operational and tactical into the strategic vision. People do need hand holding and sometimes even connecting of the dots, but this one is too obvious don’t you think? .And if they don’t want to get on the bus (or get to the same destination) we are better off without them in the first place.